Terms and Conditions

Terms and Conditions


GAMA York LTD offers goods on a pre-sale basis. Goods purchased on a pre-sale basis will be charged at the point of sale. Goods purchased on a pre-sale basis will be shipped at the point they become available.

GAMA YORK will not be held responsible for any loss resulting from any delay in shipment of the goods. The consumer is entitled to a full refund before delivery at any point. At the point the goods are shipped statutory provisions apply. GAMA York LTD reserves the right to refund the customer at any point prior to shipment should the product no longer be available. GAMA York LTD will not be held responsible for any loss associated with cancellation prior to shipment.

How, What, Why?

By using (browsing or purchasing from) this website, you are agreeing to comply with and be bound by our Website Terms and Conditions, which together with our FAQs and Privacy Policy govern our relationship with you in relation to this website.

The term ‘GAMA’, ‘us’ or ‘we’ refers to the owner of the website whose registered office is:

GAMA York Ltd, Adress : 16A Priory Street York, UK


VAT NUMBER 270710721

AWRS URN : XHAW00000109210

You can contact us by emailing

The term ‘you’ refers to all users or viewers of


Our website shows our latest prices. When an item is on sale, the S.S.R.P (Suppliers Suggested Retail Price) will be shown. Our prices on our website are often lower than on our other shopping channels as we pass savings on to our customers.

Prices are subject to change. We aim for absolute accuracy but we will not be held responsible for any genuine pricing errors. We reserve the right to cancel an order up to the point of delivery.

Website Terms and Conditions of Use

The content of the pages of this website is for your general information and use only. It is subject to change without notice – as are these Terms and Conditions, which you are advised to read fully at the time of any purchase.

Your use of this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. We reserve the right to withdraw any item from sale without notice.

This website contains material which is owned by or licensed to us including the various elements of the GAMA logo. Reproduction is prohibited without express written permission.

Where third-party trademarks are reproduced on our site, we have negotiated our right to use these trademarks with our suppliers purely for the purpose of representing the products to which they pertain. Reproduction of third-party trademarks appearing on this site is expressly forbidden and we shall not be liable for any infringement.

We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Our contract of sale commences when goods have been delivered to the address offered, and with the included invoice.

The content our website   may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the linked content for which we have no responsibility.

Your use of   and any dispute arising out of such use of it is subject to the laws of England, Northern Ireland, Scotland and Wales.

Warranties and Returns

Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Goods that have been opened, marked/soiled, damaged or used will only be entitled to a partial refund (not exceeding 60% of the purchase price) after assessment by GAMA York. Goods deemed non-saleable will not be refunded and will only be returned at the Customer’s cost. Certain large or bulky items may also be subject to a restocking fee (usually £75). Certain Goods cannot be returned for hygiene reasons. Certain Goods such as knives must be returned in adequate postal packaging for health and safety reasons. The carriage cost of returns may be refunded in whole or in part to the Customer at GAMA’s discretion.

Goods are guaranteed against defects in accordance with the terms of the manufacturer’s warranty or for 1 year from delivery unless otherwise stated. Goods reported faulty within the specified warranty period may be repaired, replaced or exchanged at GAMA’s discretion. Parts and labour under this warranty are guaranteed in the UK mainland only.

Goods that are damaged due to delivery must be reported to GAMA within 24 hours. Large Goods such as refrigerators must be inspected by the Customer on delivery for damage and an acceptance of delivery docket completed noting any damage that resulted from delivery. Goods that are missing from delivery must be reported to GAMA York in writing within 7 days from delivery.

The warranties do not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to use the goods for their normal intended purposes or failure to adhere to manufacturer instructions (including storage, use in incorrect environment, maintenance, de-scaling and cleaning). Gaskets, refrigerants, filter driers, shelves, tray slides, castors and legs, electric lamps, fuses, keys, locks, glass, filters, mains plugs and leads, hose connections and consumables are warranted to be free from defect on delivery only and any damage caused due to delivery must be reported to GAMA  within 24 hours to qualify for replacement, repair or refund at GAMA’s discretion. Goods marked ‘semi-commercial’, ‘light-duty use only’ or similar must not be used as substitutes or replacements for heavy-duty or commercial-grade equipment. Goods marked ‘no commercial warranty’ are sold without any warranties unless otherwise stated. Engineer call-outs and repairs carried out on non-warranty faults or defects may be subject to further charges including where the Customer has missed or is unduly late for an arranged call-out. No Goods will be sold on a ‘sale or return’ basis without prior written approval by GAMA York. GAMA  may in its reasonable discretion invalidate warranties for any Goods that have been or are suspected to have been altered, tampered with, serviced, repaired or attended to without GAMA’s prior approval.

Old electrical and  electronic equipment may be disposed of by prior arrangement in compliance with WEEE regulations.

Statutory rights for Customers placing Orders as private consumers (as defined by law) are not affected.